Terms of Service

1. Preamble and purpose

These General Terms of Service (the “GTS”) govern access to and use of the “Abrid” software platform (the “Service” or the “Platform”) by any legal entity or professional subscribing to it (the “Client”).

Abrid is a SaaS (Software as a Service) solution, accessible online, intended for professionals in the travel sector — travel agencies, destination management companies (DMCs), tour operators and event organisers (MICE) — for the management of their operations: itinerary building, quotation preparation, booking management, invoicing, payment tracking, supplier and partner management, and task automation.

The purpose of the GTS is to define the conditions under which the Publisher makes the Service available to the Client, together with the respective rights and obligations of the parties. Together with the Order Form (or signed quotation) they constitute the contract between the parties (the “Contract”). The Service is reserved for professional use; it is not addressed to consumers but exclusively to a professional clientele.

2. Definitions

In these GTS, the following capitalised terms have the meanings set out below:

• “Publisher”: the company publishing the Abrid Platform, identified in article 3.
• “Client”: the legal entity, professional or business that has subscribed to the Service.
• “User”: any natural person (employee, agent or representative of the Client) authorised by the Client to access the Service using personal credentials.
• “Account”: the Client’s personal and secure area giving access to the Service and allowing its use to be administered.
• “Subscription”: the plan taken out by the Client granting access to the Service for a defined term and scope.
• “Client Data”: all data, content and information entered, imported or generated by the Client and its Users in the course of using the Service (in particular quotations, trips, bookings, invoices, contacts, suppliers and partners).
• “Personal Data”: any information relating to an identified or identifiable natural person, within the meaning of the applicable data protection regulations.
• “Documentation”: the help materials, guides and notices made available to the Client describing the features and use of the Service.
• “Order Form”: the contractual document (quotation, subscription form or online order) specifying the plan, scope, number of Users and price of the Subscription.

3. Identification of the Publisher

The Service is published and operated by ABRID SOLUTIONS SARL, a limited liability company (société à responsabilité limitée) with share capital of 30 000,00 MAD.

• Registered office: Immeuble A, 3ème étage, Bureau n° A34, Borj Malak, Route de Safi, Marrakech, Maroc
• Trade register (RC): 7722, Marrakech
• Common Business Identifier (ICE): 003510690000061
• Tax identifier (IF): 65972162
• Email: contact@abrid.io — Telephone: +212 6 61 92 01 15
• Website: https://abrid.io

4. Acceptance and enforceability of the GTS

Subscribing to the Subscription, signing an Order Form, or simply using the Service constitutes full and unreserved acceptance of these GTS by the Client. The Client represents that it has the legal capacity and authority to enter into the Contract on behalf of the legal entity it represents.

Acceptance by electronic means (tick box, click-to-accept or electronic signature) has the same evidential value and binds the Client to the same extent as a handwritten signature.

In the event of a conflict between the contractual documents, the order of precedence is as follows, in descending order: (i) the Order Form or signed special conditions, (ii) these GTS, (iii) the Documentation.

5. Description of the Service

Abrid provides the Client with a centralised working environment covering the full operating cycle of a travel professional. The principal features, depending on the plan subscribed, are in particular:

• Content library: a reusable catalogue of services (accommodation, activities, transport, dining, venues) and template days for building itineraries quickly.
• Trip builder: preparation of detailed itineraries, management of variants offered to the end client, and organisation by day and by service.
• Quotations and pricing: a pricing engine, application of margins by category, currency conversion and generation of PDF documents for the end client.
• Booking management: operational tracking of confirmed files, supplier engagements, confirmation statuses and cost variance tracking.
• Invoicing and payments: issuance of invoices and credit notes, sequential numbering, tracking of client and supplier payments, and payment schedules.
• Suppliers and partners: management of providers, seasonal rates, cancellation policies, and of B2B partners and their commercial terms.
• Tasks and automation: management of operational tasks, templates and automated flows triggered by events.

6. Access to the Service and Account management

The Service is accessible online, remotely, through a compatible internet browser and an internet connection for which the Client is solely responsible. The Client is solely responsible for its equipment, its connection and their cost.

Access is by means of confidential credentials specific to each User. The Client undertakes to keep these credentials confidential and to have its Users do the same. Any action carried out using a User’s credentials is deemed to have been carried out by the Client, who bears full responsibility for it.

The Client shall inform the Publisher without delay of any loss, theft or unauthorised use of credentials. The Client is responsible for managing its Users’ access rights, and for adding and removing them.

7. Subscription, term and renewal

The Contract takes effect on the subscription date or on the date stated in the Order Form. It is entered into for the term stated in the Order Form (monthly or annual).

Unless otherwise stipulated, the Subscription renews tacitly for successive periods of the same duration, absent termination by either party notified in writing with thirty (30) days’ notice before the end of the current period.

Termination does not relieve the Client of payment of sums due in respect of the current period.

8. Financial terms

8.1 Price — Subscription prices are those stated in the Order Form or in the price list in force. They are expressed in Moroccan dirhams (MAD), excluding tax, and are subject to value added tax (VAT) at the statutory rate in force, together with any other applicable tax.

8.2 Invoicing and payment — The Subscription is invoiced in advance, at the frequency (monthly or annual) specified in the Order Form. Invoices are payable on receipt, or within a maximum of thirty (30) days from their date of issue, by bank transfer (bank details provided by the Publisher on the invoice, or on request at contact@abrid.io).

8.3 Late payment — Any late payment automatically gives rise, without prior formal notice, to late payment penalties calculated at the statutory rate in force, and entitles the Publisher to suspend access to the Service after a formal notice has remained unsatisfied for fifteen (15) days. Any recovery costs remain payable by the Client.

8.4 Price revision — The Publisher may revise its rates for each new renewal period, subject to written notice of at least sixty (60) days. Failing acceptance, the Client may terminate the Subscription at the end of the current period.

9. Client obligations and responsibilities

The Client undertakes to:

• use the Service in accordance with the GTS, the Documentation and applicable regulations;
• provide accurate, up-to-date and complete information on subscription and throughout the term of the Contract;
• ensure that the content it enters or imports is lawful and does not infringe the rights of third parties;
• ensure, in relation to its own clients and suppliers, the proper performance of the travel services it sells, the Publisher being neither an organiser nor a seller of travel;
• comply with the regulations applicable to its business, in particular regarding the sale of travel, taxation and data protection.

10. Acceptable use of the Service

The Client and its Users shall refrain in particular from:

• impairing the security, integrity or availability of the Service;
• attempting to access data or areas to which they are not entitled;
• copying, decompiling, disassembling or reverse engineering all or part of the software, save within the mandatory limits of the law;
• reselling, sub-licensing or making the Service available to unauthorised third parties;
• using the Service for unlawful or fraudulent purposes or contrary to public policy.

11. Ownership and hosting of Client Data

Client Data remains the exclusive property of the Client. The Publisher has no rights over that data other than those strictly necessary to provide the Service (hosting, processing, backup and return).

The Client warrants that it holds all rights and authorisations necessary over the Client Data and is solely responsible for the lawfulness of its content. The Publisher implements appropriate technical and organisational security measures to protect Client Data against loss, alteration or unauthorised access.

Data is hosted with professional hosting providers. The Publisher will inform the Client, on request, of the location where data is hosted.

12. Protection of personal data

Each party undertakes to comply with the data protection regulations applicable to it.

In the context of the Service, the Client acts as controller in respect of the Personal Data it processes (its clients, contacts, travellers and staff), and the Publisher acts as processor, acting on the Client’s instructions and solely for the purposes of providing the Service.

In that capacity the Publisher undertakes to: process Personal Data only for the performance of the Service; implement appropriate security measures; ensure confidentiality on the part of its authorised personnel; assist the Client, so far as possible, in responding to requests from data subjects exercising their rights; and notify the Client, as soon as possible, of any data breach of which it becomes aware.

Where the Client processes data subject to specific regulatory requirements, the parties agree to apply equivalent safeguards and to enter into a separate data processing agreement as necessary.

13. Intellectual property

The Service, the Platform, the software, databases, interfaces, trade marks, logos, the Documentation and all elements comprising them are and remain the exclusive property of the Publisher or its licensors, and are protected by the legal and regulatory provisions in force relating to intellectual and industrial property.

The Publisher grants the Client, for the term of the Contract, a personal, non-exclusive and non-transferable right to use the Service, strictly limited to the needs of the Client’s business and to the scope subscribed. Nothing in the GTS may be construed as a transfer of ownership to the Client.

The Client authorises the Publisher to cite its name and logo as a commercial reference, unless it objects in writing.

14. Availability, maintenance and service level

The Publisher uses reasonable efforts to keep the Service accessible 24 hours a day, 7 days a week. The Client acknowledges, however, that the Service may be temporarily interrupted for maintenance or update operations, or by reason of technical constraints beyond the Publisher’s control.

The Publisher endeavours to carry out planned maintenance outside business hours and to inform the Client within a reasonable time. The Publisher’s obligation as to availability of the Service is a best-efforts obligation (obligation de moyens).

15. Support and assistance

The Publisher provides technical assistance to Users, on the terms and during the hours specified in the Order Form or the Documentation, available by email at contact@abrid.io. Requests are handled within reasonable timeframes according to their criticality.

16. Confidentiality

Each party undertakes to preserve the confidentiality of information, documents and data of any nature of which it becomes aware in the course of performing the Contract, not to disclose them to third parties and not to use them for purposes other than those provided for in the Contract. This undertaking remains in force for the term of the Contract and for five (5) years after its end.

17. Liability and limitations

The Publisher is bound by a best-efforts obligation (obligation de moyens) in providing the Service. Its liability may be engaged only in the event of proven fault and only for direct, material and foreseeable damage suffered by the Client.

Indirect damage is expressly excluded, such as loss of operations, loss of revenue, loss of clientele, damage to image or commercial prejudice. In particular, the Publisher may not be held liable for the consequences of defective travel services sold by the Client, for data entry or configuration errors attributable to the Client, or for the use made of the documents (quotations, invoices) generated by the Service.

In any event, and save in the case of gross negligence or wilful misconduct, the Publisher’s total aggregate liability under the Contract, on all grounds combined, is limited to the amount actually paid by the Client in respect of the Subscription during the twelve (12) months preceding the event giving rise to the damage.

18. Suspension and termination

The Publisher may suspend access to the Service, after a formal notice has remained without effect for fifteen (15) days, in the event of non-payment, serious breach by the Client of its obligations, or use of the Service that impairs its security.

In the event of a serious breach by either party of its obligations, not remedied within thirty (30) days of receipt of a written formal notice, the other party may terminate the Contract automatically, without prejudice to any damages.

Termination results in the cessation of the right to access the Service and in sums due becoming immediately payable.

19. Return and reversibility of data

On expiry or termination of the Contract, the Client has thirty (30) days to request the return of its Client Data in a standard usable format (for example CSV or PDF). After that period, the Publisher may permanently delete the Client Data from its systems, subject to statutory retention obligations.

20. Force majeure

Neither party may be held liable for a failure to perform its obligations resulting from an event of force majeure, as defined by the applicable regulations and case law in force, in particular natural disasters, widespread failures of telecommunications or electricity networks, acts of public authorities, or cyberattacks of exceptional scale. The affected party shall inform the other as soon as possible.

21. Amendment of the GTS

The Publisher reserves the right to amend these GTS. Amendments are notified to the Client by any written means (in particular by email or via the Platform) at least thirty (30) days before they take effect. Continued use of the Service beyond that date constitutes acceptance of the amended GTS. Failing acceptance, the Client may terminate the Subscription at the end of the current period.

22. Miscellaneous provisions

22.1 Assignment — The Client may not assign or transfer the Contract, in whole or in part, without the Publisher’s prior written consent. The Publisher may assign the Contract, in particular in the context of a restructuring, subject to informing the Client.

22.2 Partial invalidity — If any provision of the GTS is declared void or unenforceable, the remaining provisions retain full force and effect, and the parties shall endeavour to replace the invalid clause with one of equivalent scope.

22.3 Entire agreement and forbearance — The GTS and the Order Form express the entire agreement of the parties. The Publisher’s failure to rely on a breach shall not constitute a waiver of its right to rely on it subsequently.

22.4 Notices — Any notice under the Contract is validly given by email to the addresses provided by the parties, or by registered post to the registered office.

23. Governing law and jurisdiction

These GTS and the Contract are governed by Moroccan law.

In the event of a dispute relating to the formation, interpretation, performance or termination of the Contract, the parties shall endeavour to reach an amicable solution. Failing agreement within thirty (30) days, any dispute shall be submitted to the exclusive jurisdiction of the competent courts of Marrakech, notwithstanding multiple defendants or third-party proceedings.

24. Contact

For any question relating to these GTS, the Client may contact the Publisher at contact@abrid.io.

Done at Marrakech, on 15 July 2026.